Wycombe Abbey - IT Service Desk Coordinator

Summary

We are currently seeking to fill the position of IT Service Desk Coordinator.

Detail

Are you ready for an exciting, challenging and rewarding experience at a top independent school?

We are looking for an experienced and proactive IT Service Desk Coordinator who is keen to deliver high-quality first-line support and ensure the smooth running of the School’s IT network, systems, and telecommunications infrastructure. The successful candidate will demonstrate an enthusiastic, customer-focused attitude with strong organisational skills and a commitment to excellent service delivery.

This essential role provides day-to-day IT support across the School, acting as the primary contact for all incoming queries and coordinating the lifecycle of technical issues from first contact through to resolution. You will work closely with the Head of IT Services and the wider IT Team, supporting pupils and staff, maintaining accurate records, producing key service desk reports and ensuring effective communication across the School.

Wycombe Abbey is a world-class full-boarding school for girls, located on a beautiful site in the centre of High Wycombe. With its distinctive heritage, magnificent 170-acre campus and impressive facilities, the School provides an outstanding education for 650 pupils aged 11-18.

We have been at the forefront of girls’ boarding education for over 125 years. Superb academic outcomes are the School’s hallmark and pupils regularly secure places at the most prestigious universities across the globe. Known for its world-class education, Wycombe Abbey encourages curiosity, innovation, leadership and delight in learning among its pupils.

The School benefits from easy access to London (24 minutes to Marylebone), the Chiltern Hills and attractive towns such as Marlow, Henley-on-Thames and Beaconsfield. Heathrow is also just 20 miles away plus good transport links to other London airports.

Benefits of working at Wycombe Abbey include:

• Enrolment in the School’s generous pension scheme

• Fee remission at Wycombe Abbey and selected prep schools

• Generous CPD training and development scheme

• Free parking

• Free meals

• Free use of the Sports Centre

• Free eye tests

• Access to the Employee Assistance Programme

How to apply

Please see the job profile document for full information about this role. To apply, please complete an application form and submit this, together with a covering letter, to the Headmistress, Mrs J Duncan, by selecting “Apply for this job”. Should you have any questions then please do not hesitate to contact the HR Team on 01494 895575 or hr@wycombeabbey.com.

Closing date for applications: 7 December 2025
Interview date: 22 December 2025

We reserve the right to appoint to this position before the closing date, should we receive a high volume of suitable early applications.

Wycombe Abbey is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an enhanced DBS check. It is an offence to apply for this role if you are barred from engaging in regulated activity with children.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore all applicants are required to declare:

• All unspent convictions and conditional cautions

• All spent convictions and adult cautions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020)

Further information regarding filtered convictions can be found in the Ministry of Justice Filtering Guidance and Nacro Guidance.

We are an equal opportunities employer. Registered Charity No. 310638.

About the School
Wycombe Abbey is an exceptional place for our pupils to learn and our staff to work. Working here you will be part of a world class school and community of 420 staff and 650 pupils. We are committed to encouraging curiosity, bold ideas, innovation, leadership and delight in learning – not just in the pupils, but in our staff body too, both teaching and support staff. We are looking for people who can bring new ideas, a passion for their area of expertise, skills and enthusiasm that will enrich our community as well as encourage our pupils to do their best.

Life at Wycombe Abbey goes beyond the job title. We encourage staff to be fully involved in School life and offer a rewarding working environment, generous employee benefits package, continuous professional development and an emphasis on staff wellbeing throughout your time with us. Whether you are a member of the teaching staff, House staff or support staff, you will be part of the whole team at Wycombe Abbey. Everyone at School plays their part in inspiring our pupils to strive for ambitious goals and to recognise that they can make a positive difference in the world, now and in the future.

Please watch the film below to find out more about working at Wycombe Abbey.

Documents

• IT Service Desk Coordinator - Support Staff PDF Document