Reed's School - RSE School Shop Assistant

Summary

We are looking to recruit an individual with excellent organisational, customer service and interpersonal skills to assist the RSE Manager in the day to day running of the Reed’s School shop.

Detail

Reed’s School Enterprises (RSE) was initially a subsidiary of Reed’s School set up to develop income streams from the School’s sports and leisure facilities. RSE is also now responsible for hiring the facilities at Ripley Court School following the merger with Reed’s School in October 2019. The focus is on quality of provision and high levels of customer satisfaction.

There are two School Shops that sell both Reed’s School and Ripley Court School uniform, and a range of sports kit and equipment to parents, pupils and staff and is open all year round.

School uniform is only available to parents through the School Shop, and therefore it is essential that the shop is run efficiently and that parents and pupils experience the highest standards of customer service at all times.

During term time the shop also operates a tuck shop for pupils at Reed’s School, selling snacks during break times and lunch times.

The School Shop Assistant will assist the RSE Shop Manager with the day to day running of the School Shop and will work closely with the RSE Manager to continuously develop and improve the service offered to parents, pupils and staff.

The role-holder will predominantly work from the Reed’s School site in Cobham but will be required to work from the Ripley Court site on occasion.

The hours of work will be 12.15pm to 4.15pm, Tuesday, Wednesday & Thursday, and this will be a term time only role.

The role holder will report into the Shop Manager.

Main Duties and Responsibilities

• Ensure that stock is displayed correctly and replenished where necessary.
• Monitor the details of stock displayed online and update where required.
• Administer and assist parents, pupils and staff with purchases from the School Shops.
• Answer email and telephone enquiries from parents, staff and suppliers.
• Process all deliveries and ensure that stock is put in the correct location.
• Assist the RSE Manager where required.
• Open and close the School Shops where required.
• Provide high levels of customer service across all areas of the school shops.
• Maintain the cleanliness and presentation of the shops at all times.
• Ensure all pricing is accurate in the shop and online.
• Record customer comments and refer any complaints to the Shop Manager.
• Administer sales for the pupils during break and lunch times throughout the school week.
• Carry out other reasonable duties as instructed by the RSE Manager.
• Promote and safeguard the welfare of children and young persons for whom you are responsible and with whom you come into contact.

Interested applicants are encouraged to submit a completed application as soon as possible. The School reserves the right to interview and appoint before the closing date, should a suitable candidate present themselves.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The School may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media account names/handles, as part of their application.

This post is exempt from the Rehabilitation of Offenders Act 1974. The School is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

Documents

• Privacy Notice for Staff, Other Staff and Volunteers PDF Document
• RSE School Shop Assistant - JD (Nov 25) (1) PDF Document
• Safeguarding and Child Protection Policy PDF Document
• Safer Recruitment Policy and Procedure PDF Document